Everything You Might Wonder

Got questions? You’re in the right place.

From custom name necklaces and birthstone jewelry to materials, waterproof wear, shipping, and care—we’ve gathered everything you might want to know in one place.

Whether you're creating something personal or choosing a meaningful gift, this page is here to make things simple, clear, and easy to navigate—so you can focus on finding the piece that feels like you.

✨ JUNE ELLE JEWELRY
What materials do you use?

We use premium 316L stainless steel finished with a thick layer of real 18k or 14k gold using cutting-edge PVD technology. This makes our pieces highly durable, hypoallergenic, and perfect for daily wear.
Is your jewelry really waterproof?

Absolutely! All our jewelry is 100% waterproof, sweat-proof, and tarnish-free. Wear them confidently in the shower, at the gym, or on your beach vacation. They are designed for everyday wear and will not turn your skin green.
Will your jewelry turn my skin green?

Absolutely not! That green mark is usually caused by cheap copper or brass turning reacting with your skin. At JUNE ELLE, we use a premium 316L stainless steel base for all our pieces. This means they will absolutely never turn your skin green or cause any discoloration, even if you wear them 24/7.
Is your jewelry hypoallergenic and safe for sensitive skin?

Yes, absolutely! All of our jewelry is 100% hypoallergenic, nickel-free, and lead-free. Because we use high-grade 316L stainless steel (the same material used in surgical instruments), our pieces are perfectly safe and comfortable for even the most sensitive skin.
Will perfumes, lotions, or sunscreens cause the gold to fade?

Not at all—you can wear your pieces with complete peace of mind.

Our jewelry is thoughtfully designed to be water-resistant, so it fits seamlessly into your daily routine without losing its shine. While perfumes, lotions, and sunscreens won’t cause immediate fading, residue from these products can build up over time and soften the natural glow.

To help your pieces maintain their finish and brilliance over time, a little care goes a long way:

Wearing Tips

  • The “Last Step” Rule: Apply your scents, lotions, and sunscreen before putting on your jewelry. Let them fully absorb and dry before wearing to help preserve the gold’s shine.
  • After Each Wear: Gently wipe your pieces with a soft cloth to remove oils and everyday buildup.
  • Occasional Refresh: If needed, rinse with clean water and pat dry with a soft cloth to restore freshness.

In short—go about your day as usual. With just a bit of mindful care, your jewelry will keep its glow and continue to feel just as good to wear.
How should I clean and maintain my jewelry?

Our pieces are designed to be water-resistant, so you can wear them with ease throughout your day. To help preserve their finish and shine over time, we recommend:

  • Apply scents and lotions before putting on your jewelry. Ensure they are completely dry to preserve the brilliance of your pieces.
  • Maintain its luster by gently wiping away surface oils and daily residue.
  • Gently clean with plain water and use a soft cloth to pat dry.
  • When not in use, store your pieces in a dedicated jewelry box to avoid scratches and tangles.
  • Protect your jewelry from corrosive chemicals and abrasive materials.

📦 ORDER & SHIPPING
How much does shipping cost?

$0! We are happy to offerFREE Standard Shipping on all orders! No minimum spend required. Every JUNE ELLE piece is shipped with care, directly to your doorstep, at no extra cost to you.
How long does delivery take?

Delivery times depend on your shipping destination and whether you’ve ordered a ready-to-ship piece or a unique customized creation. Generally, most orders arrive at your doorstep within 5-15 business days once they have been shipped.

For a full breakdown of estimated delivery times for your specific region, as well as more details on our shipping process, please refer to our Shipping Policy page.

When will my order ship?

We can’t wait for you to enjoy your new pieces! Rest assured, we’ll get your order ready as quickly as possible:

  • Customized Jewelry: Each piece is handcrafted just for you, usually taking 3–5 business days before it’s ready to ship.
  • Standard Items: Typically processed and shipped within 1–3 business days.

Once your order is on its way, you’ll receive a confirmation email with a tracking number so you can follow its journey!
My tracking says 'delivered' but I didn't receive it. What should I do?

We know how frustrating this can be! Sometimes, carriers mark a package as "delivered" up to 24-48 hours before it actually arrives. Here’s what we recommend doing first:

  1. Wait 24 Hours: In many cases, the package will show up the next business day.
  2. Check Your Surroundings: Look around your porch, back door, or with your neighbors/concierge. Carriers often hide packages in discreet spots to prevent theft.
  3. Verify Your Address: Double-check your order confirmation to ensure the shipping address was 100% correct.

Still haven’t found it? 
Please contact your local post office or the carrier directly as they will have the most up-to-date information.
If it’s still missing after 7 business days since the "delivered" status, please email us at support@juneelle.com with your order number, and our team will help you look into it!
Can I change my shipping address after I’ve placed an order?

We strive to process and ship your orders as quickly as possible! You can update your shipping address as long as your order has not been shipped yet.

If you need to make a correction, please email us at support@juneelle.com immediately with your Order Number and the Correct Address.

Once your order is Shipped: 
Because our jewelry travels through international carriers and customs, the shipping label is locked once it enters the system. We are unable to modify the delivery address from our end once the package is in transit. 

What if it’s already on its way? 
Once the package arrives in your country and is handed over to your local carrier (e.g., USPS, FedEx, or DHL), you can try contacting them directly to request a "Package Intercept" or "Delivery Reroute." 

Please note that carriers may charge an additional fee for this service, and it is not always guaranteed.

📆 RETURNS & EXCHANGES
What is your return policy?

We want you to love your JUNE ELLE pieces! Our return policy varies depending on the type of item you purchased:

  • Standard (Non-Custom) Items: We offer a 30-day return window for all standard items. The jewelry must be in its original, unworn condition with all original packaging included.
  • Customized/Personalized Items: Because these pieces are handcrafted uniquely for you, all custom sales are final. We are unable to accept returns or exchanges on personalized jewelry unless the item arrives damaged or defective.

To start a return, please contact us at support@juneelle.com with your order number and a photo of the item.

For more detailed information on our return process, shipping costs, and international return requirements, please visit our full Returns & Exchanges policy page.
How do I start a return?

If you are eligible after reviewing our return and exchange policy, please reach out to us at support@juneelle.com with the information below and we will assist you through the necessary steps.

  • Order Number
  • Item(s) requesting to be returned or exchanged
How much is the return shipping fee?

Please note that while we’re happy to offer a refund or exchange for store credit, the cost of return shipping will be your responsibility. Make sure to provide a tracking number for the return so we can verify it safely arrives back to us.

The shipping cost depends on the courier you choose (local post office, DHL, FedEx, etc.) based on your preference and budget. We highly recommend using a trackable service, as we cannot be responsible for packages that are lost or damaged during return transit.

Please remember that all customized or personalized pieces are final sale and cannot be returned.
What should I do if my item arrives damaged or defective?

We’re really sorry your item arrived damaged or defective. We understand how disappointing this must be, and we want to make it right immediately. Please follow these steps within 48 hours of delivery:

  1. Take Photos: Capture clear images of the damaged item and the original packaging.
  2. Contact Us: Email our support team at support@juneelle.com with your Order Number and the photos attached.

Once we verify the issue, we’ll prioritize a free replacement at no extra cost. Your satisfaction is our top priority!

🪩 WARRANTIES
What is your Lifetime Color Warranty?

We stand behind the quality of our PVD-coated finish. Our Lifetime Color Warranty ensures your jewelry keeps its golden glow and resists fading, tarnishing, or discoloration under normal wear. If your piece loses its original gold color due to a manufacturing defect, we’ll replace it for life—our promise of lasting brilliance.
What does the 2-Year Quality Warranty cover?

Beyond the color, we guarantee the craftsmanship of every piece. Our 2-Year Quality Warranty covers any functional manufacturing defects, such as:

  • Broken clasps or jump rings.
  • Snapped chains (without signs of forceful pulling).
  • Loose or fallen stones/crystals.

Within 2 years of your purchase, if any of these issues occur, we will provide a one-time free replacement to ensure your JUNE ELLE collection stays perfect.
What is NOT covered by the warranty?

While we promise your jewelry is made to last, there are a few things our warranty can’t cover:

  • Everyday Wear & Tear: Minor scratches, small dents, or the natural softening of shine over time.
  • Accidents Happen: Broken chains or pieces caused by pulling, dropping, or other mishaps.
  • Lost or Stolen Items: Sadly, we can’t replace items that are no longer in your possession.